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CGI DIGITAL NETWORK Blog
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In our last blog, we discussed some ideas to help us resolve conflict. Due to a presentation I am giving this month, I was able to do some research on this subject—so much so that I have enough data for another blog on conflict resolution.
Another popular conflict resolution method is the Interest Based Relational (IBR) approach to conflict management. Roger Fisher and William Ury developed the IBR approach and wrote about it in their book, Getting to Yes. They focus on resolving conflicts by separating people and their emotions from the problem. Their approach also focuses on building mutual respect and understanding. In this approach, there are five primary principles.